PDIC revises appeal process for denied claims

MANILA — State deposit insurer Philippine Deposit Insurance Corp. has adopted a revised appeals process for depositors whose insurance claims have been denied, in a move aimed at making the system clearer, faster, and more responsive while reinforcing public confidence in the banking system.

The PDIC said Regulatory Issuance No. 2026-01, approved on Feb. 25, 2026, lays out a more straightforward process for depositors seeking reconsideration of claims denied either in full or in part.

According to the state insurer, the revised rules are meant to ensure that legitimate depositors are given a meaningful opportunity to be heard and to submit additional proof in support of their claims.

The policy, the PDIC said, is in line with its mandate to protect the depositing public and uphold confidence in the stability of the financial system.

While the corporation said it remains firm in paying only valid and legitimate claims, it also acknowledged that some denied claims may warrant another review.

Under the revised issuance, depositors have 60 calendar days from receipt of a denial notice to file a request for reconsideration.

The request must be formally submitted and supported by documents such as deposit slips, bank statements, or other proof of transactions.

It must also include authorization allowing the PDIC to verify records and check the authenticity of the supporting documents.

The corporation said this requirement is meant to balance depositor rights with the need to protect the integrity of the deposit insurance system.

To make the process more accessible, the PDIC now allows requests for reconsideration to be filed in person, by mail, through courier, or electronically via email.

The agency said clear rules on filing dates are also included to ensure depositors are treated fairly regardless of the submission method they choose.

Once a complete request is received, the PDIC said it will act promptly to provide depositors with greater certainty and closure.

Decisions will be issued within 60 calendar days, counted from the date the depositor is notified that the evaluation of the request for reconsideration has been completed.

Each appeal will be evaluated on its merits, and the PDIC may grant or deny the request or dismiss it if it fails to meet the required standards.

The revised system cuts the processing period in half from the previous 120 days, a change the corporation said would significantly reduce the waiting time for claimants.

Although decisions at the PDIC level are final, depositors may still elevate their case to the Court of Appeals within 30 calendar days from receipt of notice dismissing or denying the request for reconsideration.

The state insurer said the revised rules reflect its continuing effort to improve public service, enhance accountability, and maintain confidence in the banking system.

By clarifying procedures and streamlining the appeal process, the PDIC said it aims to ensure that no legitimate claim goes unheard while maintaining strict standards of diligence and verification.

The revised regulatory issuance, which is available on the PDIC website, will take effect on April 30, 2026, or 15 calendar days after its publication in a newspaper of general circulation.