Globe Mobile Base Hits 62.5 Million with Increasing Customer Trust

Globe ended the first half of 2025 with 62.5 million mobile subscribers, marking a 5% increase from 59.5 million in the same period last year. This growth reflects Globe’s continued ability to engage and retain customers through relevant offers, an improved network experience, and trusted service.

The company remains committed to innovation, aggressively pushing digital transformation to better serve its customers. Globe registered a Net Promoter Score (NPS) of 43.3 reflecting steady progress in customer satisfaction. This places Globe above the telco industry average NPS of 31.

“Our mobile growth and customer satisfaction are anchored on our deep focus on what truly matters to Filipinos,” said Globe President and CEO Carl Cruz. “Whether it’s value-packed offers or a network they can rely on, we continue to innovate to meet the needs of every customer, wherever they are in their journey.”

In the second quarter, mobile data remained the core of customer engagement, contributing 86% of mobile service revenues. Globe also reported a 58% increase in average daily 5G mobile traffic since December 2024, with users consuming up to 33% more data on average, underscoring how connectivity is powering everyday work, entertainment, education, and transactions.

To support growing demand, Globe also invested in expanding prepaid accessibility and digital touchpoints, enabling more users to manage their plans, redeem rewards, and enjoy tailored offers via the GlobeOne app.

Globe’s growing base and high satisfaction score highlight its leadership in creating a seamless, secure, and rewarding mobile experience for millions of Filipinos.