DTI extends voluntary Trustmark registration until year-end

The Department of Trade and Industry (DTI) announced on October 15, 2025, that the E-Commerce Philippine Trustmark registration will remain voluntary until December 31, 2025.

The announcement was made during the “BIDA ANG KONSYUMER: Ensuring a Safe and Reliable E-Commerce Environment” Town Hall Meeting, which gathered online business operators, consumer groups, and digital trade advocates.

DTI Secretary Cristina A. Roque said the extension came after considering feedback from stakeholders, highlighting the agency’s commitment to continuous dialogue.

“We used this discussion to hear straight from our stakeholders and learn about their daily concerns,” Secretary Roque said.

“Taking their feedback into account means we can improve the Trustmark system to be more useful, fair, and helpful for both businesses and consumers,” she added.

“After all, our shared goal is to make e-commerce in the Philippines safer and more trustworthy for everyone,” Roque emphasized.

The DTI confirmed that the voluntary phase will continue through year-end, after which the agency will review whether registration will remain optional in early 2026.

The agency also reminded the public that existing e-commerce laws remain fully enforceable regardless of Trustmark registration status.

Consumer groups praised the Trustmark program for protecting buyers, while businesses expressed optimism that it would help curb fraud and eliminate illegitimate sellers.

Both sectors urged the DTI to strengthen promotion and education efforts and expressed support for eventually making the program mandatory.

Participants from the business sector, consumer organizations, and DTI’s regional and provincial offices pledged their support for strengthening the Philippine e-commerce industry.

The DTI is currently finalizing supplemental guidelines on voluntary registration, including details on applicable fees based on business size or type.

Online businesses may continue applying for the Trustmark through https://trustmark.dti.gov.ph/.

For questions or concerns, stakeholders may contact the DTI E-Commerce Bureau via landline at (+632) 7791.3282 or email at trustmark@dti.gov.ph.