Between Grab and Taxi

By Herman M. Lagon 

“Sa Lapuz lang, Manong.”

Those simple words could spark a smooth, quiet journey home or a tense negotiation that would make even the toughest commuters cringe. Many of us understand all too well how transportation woes can amplify the stress of our day. This daily routine, mundane yet critical, often becomes a battleground for fairness and respect. It is precisely why many today are choosing Grab over traditional taxis—not necessarily out of luxury, but sheer practicality.

A recent survey by Pulse Asia found that 8 out of 10 commuters, specifically in the busiest Metro Manila, now prefer using app-based transportation services such as Grab. Reasons cited include safety, reliability, transparency, and courteous service. True enough, these days, even in Iloilo City, choosing Grab seems logical when compared to a taxi driver who waves you off simply because your destination is “out of their way,” or worse, when they bluntly demand an additional “fee” before even unlocking the door. Many of us naturally resent such unexpected, unwelcome expenses.

Let me pause and emphasize that not all taxi drivers behave poorly. I have encountered exemplary drivers whose professionalism made my day brighter. Drivers like Manong Mario of a big taxi company enthusiastically share life stories while ensuring passengers reach their destinations safely and, sometimes, with air freshener. They are worth every peso and more. Taxi drivers like him deserve recognition for their consistent honesty and genuine service. However, we cannot deny that bad experiences remain alarmingly frequent, overshadowing commendable instances.

A colleague recently shared how she was tired and carrying heavy bags and luggage after landing at NAIA for a seminar in QC. She wanted to get to her hotel and headed straight for the nearest taxi. Before she could utter “QC, Manong,” the driver swiftly stated, “Plus 200 ma’am, malayo kasi.” Imagine her frustration—tired, powerless, cornered into agreement. Such situations rarely occur with Grab, where fixed fares prevent anxiety-filled haggling. A ride booked on an app immediately guarantees a fair deal without surprises.

Transparency makes Grab appealing. A 2023 Transport Watch advocacy group survey revealed that commuters highly value fare computation transparency, ranking it above cost. Unlike taxis, Grab clearly presents fees upfront, eliminating uncertainties. For many of us who carefully budget every peso, predictable expenses provide much-needed peace of mind.

Safety also tilts the scales toward Grab. Commuters appreciate the app’s real-time tracking, emergency alerts, and direct customer service line. Contrast this to traditional taxis, where passengers may feel vulnerable, particularly late at night. I have heard countless anecdotes from friends who felt anxious about taking taxis after late-night school activities. Safety features like these, which Grab incorporates as standard, should become the norm, not the exception.

Yet, taxis still have significant potential. They outnumber Grab cars significantly. Imagine if taxi operators implemented similar booking technologies and rigorous training standards as ride-hailing companies. Taxi companies could easily regain commuter trust if they mandated professional behavior, honest pricing, clearner units, and consistent service. Such improvements do not require drastic shifts—simply a committed return to the fundamental principles of respect, honesty, and service.

As citizens, we instill fairness, respect, and accountability in our fellowmen daily. It is reasonable to demand the same standards for everyday services we patronize. Public transport services, including taxis, serve communities—teachers, nurses, office workers, students—who rely on them as lifelines to their daily commitments. Each ride is more than just a commute; trust is extended, respect is expected, and dignity is preserved.

Change does not happen overnight. Yet, encouraging taxi companies to adhere strictly to transportation regulations, improve driver training, and adopt accessible booking platforms could begin shifting public opinion. Small gestures matter greatly: the courteous greeting, the readiness to serve without condition, or simply turning on the meter without negotiation. These actions not only benefit passengers but also uplift the dignity and livelihood of taxi drivers themselves.

Ultimately, choosing Grab today signals more than personal convenience—it underscores the collective desire for a transportation system grounded in integrity, fairness, and respect. Traditional taxis can reclaim their essential role by embracing these principles wholeheartedly. In doing so, perhaps commuters will no longer have to weigh the choice: Grab or taxi? Instead, the question transforms to, “Which is closer?” This subtle yet profound shift could redefine not just commuting but the very fabric of respect and reliability we all rightfully deserve.

***

Doc H fondly describes himself as a ‘student of and for life’ who, like many others, aspires to a life-giving and why-driven world grounded in social justice and the pursuit of happiness. His views do not necessarily reflect those of the institutions he is employed or connected with.