TIEZA and GCash Partner to Streamline Online Travel Tax Refunds for Filipino Travelers

Makati City, Philippines — The Tourism Infrastructure and Enterprise Zone Authority (TIEZA) has formally partnered with G-Xchange, Inc. (GXI), the mobile wallet operator behind GCash, to significantly enhance the speed, security, and convenience of online travel tax refunds for Filipino travelers.

Through a Memorandum of Understanding (MOU) signed in Makati City, TIEZA will now adopt the GCash Funds Disbursement Service (FDS) to facilitate the real-time crediting of approved travel tax refunds directly into the GCash wallets of eligible passengers.

This modernization initiative aligns with Executive Order No. 170, which mandates the adoption of digital payment systems across government, and Republic Act No. 9593 (Tourism Act of 2009), which empowers TIEZA to institute systems and partnerships that ensure the efficient administration of travel tax collection and refund services.

Making Digital Refunds Seamless for Filipino Travelers

Through the integration of the secure disbursement technology of GCash, passengers approved for refunds will now receive their travel tax reimbursements instantly and seamlessly, eliminating the need for on-site claims or manual bank processing. Notably, the service is offered at no cost to both TIEZA and its clients.

“This partnership underscores our commitment to building tourism together by elevating the quality and efficiency of every touchpoint in the Filipino travel experience,” said TIEZA Chief Operating Officer Mark Lapid. “By integrating sophisticated digital solutions like GCash, we are not simply streamlining the refund process—we are advancing transparency, reinforcing institutional accountability, and setting a higher benchmark for how government and industry can collaborate to meet the expectations of today’s discerning travelers.”

A Collaboration for Seamless, Digital-First Government Services

Under the partnership, G-Xchange, Inc. will provide the secure digital infrastructure that enables real-time disbursement, supported by robust prefunding and reconciliation mechanisms to safeguard the integrity of public funds.

Cleo Celeste C. Santos, Vice President and Head of GCash Public Sector, emphasized the value of accessible and efficient financial services and the partnership’s impact on public sector digital transformation. “We are proud to support TIEZA in digitizing one of the most important touchpoints for travelers. Real-time refunds through GCash deliver unmatched convenience, speed, and reliability—empowering passengers with a truly modern and frictionless experience.”

“This collaboration reinforces the mission of GCash to make digital financial services easily accessible for every Filipino. By embedding secure, seamless payouts into TIEZA’s processes, we are helping advance a more inclusive, responsive, and future-ready government service ecosystem,” Santos added.

—

A More Convenient, Future-Ready Refund System

As global and domestic travel continue to rise, the TIEZA–GCash partnership ensures that public-facing services evolve in step with traveler expectations—reflecting a shared commitment to innovation, efficiency, and good governance in the delivery of essential tourism services.

For more information, visit [https://tieza.gov.ph] and follow @TIEZAOfficial on Facebook and @tiezagovph on Instagram and X.