SSS resumes updating of member’s contact information via My.SSS

The Social Security System (SSS) announced today that member may update their contact information online starting May 16, 2022 after the state-run pension fund resumed the said online updating of record on the My.SSS portal.

In a statement, SSS President and Chief Executive Officer Michael Regino said members using their My.SSS account can update or change their contact details, such as telephone number, mobile number, mailing address, foreign address, and e-mail address, without visiting any SSS branch to file their member data change request.

Those with no existing contact information except their mobile number may also update their contact details. On the other hand, members without registered mobile numbers with SSS need to visit any branch office to submit their mobile number using the Member Data Change Request Form, and set a branch appointment through their My.SSS account or they can do walk-in transactions following the schedule based on the last digit of their SSS number.

“We exerted all our efforts to expedite the completion of all the necessary IT enhancements for the My.SSS and provide our members a more convenient way of updating their contact information at the comfort of their homes or offices, 24/7. Moreover, it has always been our goal to give a better service to our members and help them facilitate their SSS transactions,” Regino said.

The state-run pension fund has suspended the online updating of contact details on the My.SSS starting on August 3, 2021 to enhance the online portal and boost its security features to protect the confidential information of its members.

The online updating of members’ contact details has now been reverted to give its members a more convenient and safer way of updating their SSS records.

Members can update their contact information by logging in to their respective My.SSS account and access the “Update Contact Info” which they can find in the “Member Info” menu.  They can also update or change their contact numbers, e-mail addresses, and mailing addresses, except their home address, and submit them online.

SSS will send a notification message to their existing or new e-mail address and mobile number. They just need to confirm their request to update their contact details by clicking the link sent to them.

SSS members only have three days to confirm their request because the link will immediately expire after that period, and they will have to repeat the process once again. After confirming their request, the updated contact information will take effect after two days and SSS will notify them that their contact details have been updated.

Regino urged all members to ensure that they provide their up-to-date contact information since communication about updates on their SSS transactions are based on these details.