PHLPost innovates to expedite delivery of services

To achieve President Rodrigo Roa Duterte’s mandate to expedite the delivery of government services to our citizens as embodied in Republic Act No. 11032 or the Ease of Doing Business and Efficient Government Service Delivery Act of 2018, the Philippine Postal Corporation (PHLPost) will launch on the first quarter of next year the Enterprise Resource Planning (ERP) Project.

The ERP project, which started in 2017, will computerize and automate the whole postal system. It aims, among others, to streamline the procedures and processes in postal operations and improve the competence and proficiency of PHLPost in delivering its services to the people.

Chairman Norman Fulgencio remains steadfast: “our journey to modernize the postal system really took a while because it aims to cover the digitalization of the entire organization including the mail management system, corporate financial information system, financial counter system and human resource information system”.

Once in place, digital applications ranging from mobile to computer applications will be launched together.

This will reinforce existing strength across communications, e-commerce and financial services that would result in efficiency and convenience in delivering public service across the nation.

Fulgencio added, “We uphold our commitment to fulfill the President’s directive to bring innovative government services to the Filipino”.

The global postal sector has been affected by the pandemic due to the reduction in capacities and volume of mails brought about by the temporary halt in transportation and restrictions of areas under quarantine.

The opening of economy and the airlines gradual recovery will keep the postal market relevant amid the challenge posed by the global health crisis.

PHLPost, however, remains undeterred and has continued to focus on achieving growth and stability, while simultaneously working on a range of strategic initiatives to further develop, enhance and innovate its services to keep up with the advancements in technology.

At present, PHLPost relies on the sale of postal products and services to fund its operations.

PHLPost is the duly designated national postal operator in the Philippines which has the manpower and the network capability to deliver mails, goods and payment services anywhere in the country and around the world.  The postal service is an active member of the Universal Postal Union (UPU), the primary forum for cooperation among global postal sector players.