PDIC sustains ISO 9001:2015 certifications for key processes

The Philippine Deposit Insurance Corporation (PDIC) successfully maintained its International Organization for Standardization (ISO) 9001:2015 certifications for three core processes: real property disposal, loans management, and bank examination, following independent audits conducted in November 2025.

The audits were carried out by TÜV SÜD Management Service and SOCOTEC Certification International, both of which recommended the continued certification of the Corporation’s quality management systems.

In its audit report, TÜV SÜD Management Service commended the Philippine Deposit Insurance Corporation for its sustained commitment to continuous improvement in quality management.

The report cited recent corporate milestones supporting this assessment, including upgrades to the Corporation’s information technology (IT) infrastructure, strong customer satisfaction ratings, zero customer complaints recorded during the monitoring period and the implementation of an enhanced risk management framework.

These developments underscore PDIC’s ongoing efforts to strengthen governance, operational efficiency and customer-centric service delivery across its mandate.

Real property disposal remains a critical function of PDIC in liquidating assets of closed banks for the benefit of creditors, a process that emphasizes transparency, fairness and efficiency.

To carry out this mandate, the Corporation utilizes multiple asset disposal modes, including public bidding, negotiated sale, lease-purchase arrangements, donation and transfers or sales to other government agencies.

A major innovation supporting this process is PDIC’s electronic bidding portal, which allows property buyers to conveniently participate in auctions through the Corporation’s website.

The digital platform reflects PDIC’s push toward modernization and broader public access to asset disposal opportunities.

The latest audit found no non-conformities in PDIC’s quality management system for real property disposal, a process that has retained ISO 9001:2015 certification since 2019.

Meanwhile, SOCOTEC Certification International also recommended the continued certification of PDIC’s loans management and bank examination processes, including their support functions.

SOCOTEC’s audit similarly identified no non-conformities, further affirming the consistency and strength of the Corporation’s quality management systems.

The certifying body cited several improvements, including enhancements to the Closed Bank Loan Incentive Program 3.0, which offered discounts and incentives to help borrowers of closed banks settle their obligations.

Other noted developments included increased use of LandBank Link.Biz payment facilities, strengthened compromise settlement procedures, updated standard operating and bank examination guidelines, and expanded capacity-building programs for bank examiners.

SOCOTEC also commended PDIC’s accelerated shift toward digitalization, which has reduced manual intervention and improved turnaround time for customers.

ISO 9001:2015 certification is an internationally recognized standard that assures stakeholders that organizational processes consistently meet global benchmarks for efficiency and quality.

The reaffirmation of these certifications reinforces PDIC’s commitment to service excellence and transparent governance.

Beyond the three processes, PDIC also maintains ISO 9001:2015 certification for claims settlement operations and the assessment of member banks.

Since 2020, all five of PDIC’s core services and their corresponding support processes have remained fully certified under ISO 9001:2015 standards.

PDIC is the state deposit insurer mandated to protect depositors by providing insurance coverage on all insured deposits.

Individual deposits are insured up to PHP 1,000,000 per depositor, per bank, while the aggregate interest of each co-owner in joint deposit accounts is separately insured up to the same amount, as provided under the PDIC Charter.

As a co-regulator of banks, PDIC works closely with the Bangko Sentral ng Pilipinas in the conduct of joint bank examinations.

The Corporation also promotes financial stability through coordination with the BSP and other regulators under the Financial Stability Coordination Council.

As the statutory receiver of closed banks, PDIC is responsible for liquidating bank assets through loan collections and asset disposal, with proceeds added to the pool of liquid assets used to help settle claims of creditors and uninsured depositors.