NQX plans PHP 632-million Philippine expansion

VANCOUVER, Canada — Canadian business process outsourcing firm NQX is pursuing a USD 10.3 million, or PHP 632 million, expansion in the Philippines that is expected to create 725 additional direct-hire jobs for Filipinos.

The Department of Trade and Industry said the proposed countryside investment will support NQX’s growing contact center outsourcing, customer experience consulting, and digital solutions operations.

The planned expansion was discussed during a July 3 meeting among President Ferdinand R. Marcos Jr., Trade Secretary Cristina A. Roque, Finance Secretary Frederick D. Go, and senior NQX executives as part of Marcos’ official visit to Canada from July 1 to 4.

NQX, one of the largest corporate employers headquartered in Taytay, Rizal, is planning to expand its facilities and workforce in the Philippines.

The proposed expansion includes a new Philippine site in potential countryside locations, including Laoag and Dagupan in North Luzon, and Legazpi in South Luzon, subject to final site selection.

The company’s expansion is expected to strengthen its customer experience, digital solutions, and business process operations in the country.

The investment builds on NQX’s approximately PHP 1.425 billion investment in the Philippines, where it operates under the NQX brand through its registered legal entity, Quantrics Enterprises Inc.

As of April 2026, NQX employed 5,661 workers in the country.

The DTI said the company is also a major private sector employer in Camarines Sur.

Roque welcomed the proposed investment, saying it reflects sustained investor confidence in the Philippine information technology and business process management sector.

“This goes to show that NQX’s expansion is a testament to the Philippines being a trusted destination for global business services. The DTI stands ready to support investments that generate quality jobs, strengthen regional economies, and bring stable employment directly to the countryside, allowing Filipinos to thrive without leaving their home provinces,” Roque said.

Go, who serves as the country’s investment czar and finance secretary, said attracting high-quality investments remains a key priority of the Marcos administration.

He said such investments should strengthen the economy while helping ensure more Filipinos benefit from growth through quality employment across the country.

“NQX’s planned expansion reflects growing investor confidence in the Philippines and in the talent of the Filipino workforce. By bringing more investments to the countryside, we are creating quality jobs in more areas, while ensuring that the gains of economic growth are shared more broadly,” Go said.

NQX was formed through the synergy of Nordia in Canada and Quantrics in the Philippines.

The company brings together nearly 35 years of expertise and employs more than 8,230 professionals across both countries.

NQX handles over 20 million annual customer interactions.

Representing NQX at the high-level meeting were President and CEO John Dinardo and Nathalie Siphengphet, global vice president for strategy and chief marketing officer.

Quantrics says its Philippine operations currently cover three sites and more than 6,000 employees, with locations in San Mateo, Rizal; Taytay, Rizal; and Naga, Camarines Sur.

The company says its Philippine hub provides customer experience and IT solutions for global brands, positioning its local operations within the broader NQX network.

The investment supports the government’s push to bring more IT-BPM jobs outside Metro Manila, a strategy aimed at spreading employment opportunities to provincial growth centers.

The DTI has identified IT-BPM service export operations as among the major sources of new job generation in recent investment approvals, underscoring the sector’s role in the country’s employment and services export strategy.

The DTI said it will continue supporting investments that expand employment opportunities, strengthen regional development, and sustain the Philippines’ position as a competitive global destination for IT-BPM and digital services. (DTI) (Presidential Communications Office Photo)