Next-level connectivity: Here’s why PLDT Home Always On is a must-have

Today, a few seconds of WiFi downtime feels like forever. When the internet connection drops mid-rant or mid-episode or the screen freezes during an important meeting, it’s more than a tech issue — it’s a disruption to your life.

Always On: A Smart Hybrid Modem to always keep you connected

When there’s unexpected downtime, PLDT Home’s Always On comes in as a groundbreaking solution. It’s a first-of-its-kind hybrid modem that combines fiber and LTE, with a built-in automatic switchover system.

Here’s how it works: if the fiber connection goes down, the modem switches to unlimited LTE – no manual setup, no phone tethering, and no annoying prompts. And once the fiber is restored, it seamlessly switches back, without the hassle of manually reconnecting your devices. It works as a backup connection but smarter, automatic, and always ready.

Even better, if your connection has been running on its backup LTE for 30 minutes straight, Always On automatically creates a fault ticket for you so you don’t need to call or wait in the queue at the customer service channels. PLDT resolves the connectivity issue while you carry on with your digital activities at home.

Powered by WiFi 6 technology, the PLDT Home Always On modem delivers high-speed internet (up to 1 Gbps, depending on your plan) across multiple devices, ensuring everyone in the family can stay connected.  Whether you’re working, streaming, or attending class online, you can count on a fast, stable connection that can keep up with your lifestyle.

Internet outage? You can still be online.  

PLDT Home Always On can’t prevent outages – but it can help you get through them. When fiber is down, it automatically switches to backup LTE so you can stay connected and keep doing what you need to, while PLDT works on restoring your main fiber service. Fiber interruptions often happen for reasons beyond anyone’s control. Here are a few real-world examples and why having Always On makes a big difference.

• The weather isn’t always fiber-friendly
  According to PAGASA, the Philippines faces around 20 tropical cyclones a year. Strong winds, falling trees, and flooded lines regularly knock out fiber infrastructure. Undersea cable cuts are inevitable during these times. These major cable troubles take time to repair but with PLDT Home Always On, you still have internet access while waiting.

• Cable theft is a real problem

Metro Manila accounts for over 60% of nationwide cable thefts in a year, according to a telco report. Stolen cables disrupt entire neighborhoods, bringing businesses, school, and remote work to a standstill. With Always On, you can stay online while fiber lines are being replaced.

• Small creatures, big trouble

Sometimes, it’s not the weather or a thief – it’s a rodent or other tiny troublemaker lurking in the neighborhood. Have you heard of the local squirrels? They exist in villages and even in cities where they have been known to chew through fiber cables and cause outages that take time to detect and repair. LTE backup ensures your internet stays live in the meantime.

• Roadworks can cut you off

Road constructions, drilling, and digging – especially in urban areas – can accidentally damage underground fiber cables. Often unintentional, these cuts can trigger sudden outages and take time to locate and fix. Always On gives you a connection while the repairs are underway.

The bottom line? PLDT Home Always On works more than an internet backup – it’s a smart, seamless solution for a world that can’t afford to pause. When the unexpected fiber outages happen, it’s good to know that your internet is always one step ahead.

Learn about PLDT Home’s Always On here.