Metro Pacific Iloilo Water Customers Reach 250,000

Metro Pacific Iloilo Water has expanded its active water service connections to more than 50,000, adding 10,044 new connections to its network since the start of its joint venture operations with Metro Iloilo Water District (MIWD) in 2019.

Many of these are in previously unserved or underserved barangays, fulfilling MPIW’s commitment to provide piped-in water access to more Ilonggos.

Angelo David C. Berba said, “This milestone reflects MPIW’s aggressive expansion drive and unwavering commitment to water infrastructure rehabilitation and development to bring new water service connections to more households and businesses across our service areas.”

As of August 2025, MPIW has established a total of 51,005 active water service connections — 44,616 of which are domestic — including reclassified and reconnected accounts, underscoring the company’s commitment to inclusive and sustainable service delivery.

Today, more than 52% of customers with MPIW connections enjoy a 24-hour water supply — a significant improvement from pre-joint venture years when large portions of the service area experienced intermittent or highly unreliable water flow.

The number of customers receiving water at an average pressure of seven pounds per square inch (psi) has also improved.

With this expansion, MPIW’s served population now stands at more than 250,000, including areas that had been waterless for years before being connected to MPIW’s distribution network.

Since the start of the partnership, MPIW has increased water production capacity by 80 MLD — up from 30 MLD pre-joint venture — and laid over 30 kilometers of new pipelines across Iloilo City and neighboring municipalities.

Berba added, “Our expansion is not just about numbers — it’s about transforming the way communities live and work. We are delivering solutions today while preparing for future demand, working with government partners to develop new water sources and further reduce system losses so we can connect even more Ilonggos to reliable, safe, and affordable water.”

In addition to infrastructure development, the company has implemented the Spot Utility Billing System (SUBS), accelerating the billing process and shifting from a manual to an automated system.

Not only does it offer customers real-time insights into their water consumption patterns, but it also minimizes incidences of delayed or undelivered bills, streamlining the overall customer experience.

Illegal Connections Reduction Program – Proactively identifying and regularizing unauthorized connections to ensure fair billing, improved water pressure, and reduced losses, benefiting all paying customers.

Commercial Engagement Programs – Tailored solutions for businesses and MSMEs to ensure a reliable supply for operations.

“Every household and business connected means fewer people paying excessive rates for water and more communities enjoying a reliable, legal, and safe water service,” Berba highlighted. “Our focus is on sustainable expansion — we are not just adding connections, we are building a water network that will serve Iloilo for decades.”

By the end of 2025, MPIW aims to connect more than 60,000 households and commercial customers, complete additional water pipelines, and integrate supplemental desalination capacity by 2027 to strengthen supply during dry months.

Currently, there are six ongoing total pipe replacement projects and four more in the pipeline for this year, with a total investment of PHP1.3 billion to improve system reliability and handle higher volumes of incoming water supply from the PHP5.5-billion desalination and PHP400-million modular desalination projects, while maintaining safe, clean water.

With billions of pesos already invested and projects underway, MPIW is showing that Iloilo’s water future is not just a promise — it’s already happening. (Advertorial)