GSIS Touch app reaches 2 million users milestone

The Government Service Insurance System (GSIS) announced that its mobile application, GSIS Touch, has surpassed two million registered users.

The milestone reflects strong adoption among its more than 2.7 million members and pensioners and marks a major achievement in the agency’s digital transformation efforts.

GSIS said that 99.6 percent of its services have been fully digitalized, allowing members and pensioners to transact online without visiting physical branches.

“Reaching two million users for GSIS Touch is a clear signal that we are on the right track with our digital-first approach,” GSIS President and General Manager Wick Veloso said.

“This is particularly relevant at this time, when our members and pensioners need immediate, quick, and convenient access to services like emergency loans,” Veloso added.

“The milestone represents two million members who can now get the help they need without leaving their homes nor wait in line.”

Launched in 2020 in response to the COVID-19 pandemic, GSIS Touch began as a basic self-service app but has since evolved into a secure, round-the-clock digital service platform.

The app eliminates paperwork, queues, and branch visits, offering paperless access to emergency loans, claims, and account updates.

It features advanced facial recognition to verify identities securely and is used for the Annual Pensioners Information Revalidation (APIR), replacing in-person processes.

The app also generates a GSIS Digital ID, which serves as valid proof of identity and replaces the physical UMID card.

By mid-2025, most GSIS loan applications and service requests were initiated through the app, signaling a shift away from traditional over-the-counter and kiosk-based transactions.

GSIS noted that online enrollment via the app reduced processing time by 77 percent, underscoring improvements in operational efficiency.

The app has proven especially useful during emergency events, such as Typhoon Tino and Typhoon Uwan, when users relied on it to access urgent services remotely.

GSIS Touch has received national and international recognition, including finalist honors at the 2025 World Pensions and Investments Excellence and Innovation Awards.

It was also honored by the ASEAN Social Security Recognition Awards and topped the 2025 Anti-Red Tape Authority (ARTA) Report Card Survey with a 100 percent success rate in all surveyed branches.

At a flag-raising ceremony in June, ARTA Executive Director Ernesto Perez said, “GSIS is one of the best performers in our ARTA Report Card Survey, proof that real reform is possible when service comes with heart.”

He commended the agency’s digital efforts, citing the GSIS Touch app and online claims processing as leading examples of citizen-focused governance.

With over two million users and growing, GSIS Touch has become a benchmark for innovation in the public sector by making government services more accessible, transparent, and responsive.