GSIS Achieves 99% Online Transactions in 2025

More than 99 percent of Government Service Insurance System (GSIS) transactions from January to June 2025 were conducted digitally, signaling a major shift toward online services for millions of public sector members and pensioners.

The agency reported that nearly all services—including loan applications, pensioners’ compliance, and account inquiries—were processed through its GSIS Touch mobile app and GSIS Wireless Automated Processing System (GWAPS) kiosks.

“Digital GINHAWA means comfort, accessibility, and peace of mind for our members. Now, applying for loans, checking records and accessing benefits can all be done with just a few taps on your phone,” said GSIS President and General Manager Wick Veloso.

Loan computation requests exceeded 99.5 percent in digital usage, while online loan applications increased from 98.5 percent in the first quarter to 99.1 percent in the second quarter of 2025.

The mandatory Annual Pensioners’ Information Revalidation (APIR) also saw high digital adoption, with 95 percent of compliance processed online in the first quarter and 97 percent in the second quarter.

Veloso highlighted the value of the mobile-first approach, especially for members in hard-to-reach areas or abroad, noting that the GSIS Touch app now supports over 2 million registered users.

“We are committed to expand our digital services so that every member can experience digital GINHAWA, wherever they are,” Veloso said. “I urge those who haven’t downloaded the GSIS Touch app to do so now and to keep their contact details updated for uninterrupted access.”

GSIS serves more than 2.5 million members and pensioners nationwide. Its digital platforms offer 24/7 access to core services including benefit monitoring, compliance submissions, and loan transactions—streamlining processes that previously required in-person visits and paperwork.

The digital shift supports broader national goals under the E-Government Master Plan 2022, which aims to strengthen citizen-centric online government services through innovation and ICT investments.

For more information or assistance, members can visit www.gsis.gov.ph or contact the GSIS hotline at 8847-4747. The agency also maintains active accounts on Facebook, Instagram, YouTube, and TikTok for real-time updates.