FTEB’s permit processing records zero backlogs, 95.52% client satisfaction rating

The Department of Trade and Industry (DTI), through the Fair-Trade Enforcement Bureau (FTEB), reported on March 14,  2024 that the it has achieved zero backlogs and processed a total of 40,273 DTI permits, licenses, and accreditation applications in 2023.

Of the total applications processed, 26,539 (66%) were Sales Promotion Permits, 11,903 (30%) were Certificates of Authority to Import (CAIs) and Accreditation, and 1,831 (4%) were Business Licensing and Accreditation-related licenses and certificates.

Meanwhile, 38,769 were applications from new business transactions while 1,504 were renewal applications.

The DTI attributed the efficient, effective, and client-friendly government processes to digitalization efforts. Particularly, the implementation of DTI’s Integrated Registration Information System or IRegIS resulted in a 95.52% overall satisfaction rating for the frontline services related to business regulations transactions.

“The DTI assures the public of our efforts to deliver excellent services. Rest assured that we are continuously finding ways to support ease of doing business in the country,” said Secretary Fred Pascual.

For consumer-related concerns and queries, send an email to ConsumerCare@dti.gov.ph or call the One-DTI (1-384) Hotline.