DTI Iloilo briefs 7-Eleven managers on consumer rights

ILOILO CITY — The Department of Trade and Industry’s Iloilo provincial office held a consumer advocacy session on Sept. 22, 2026, for managers of 7-Eleven branches in the city.

The office’s Consumer Protection Division organized the session for store managers under Philippine Seven Corp., which operates 7-Eleven in the Philippines.

Romil F. Maro, an engineer and senior trade and industry development specialist, and Kurt Maurice Tugaff, a trade and industry development specialist, led the session.

Discussions covered consumer rights and responsibilities, fair trade laws, and an introduction to handling frontline customer interactions. The session aimed to give managers practical knowledge to promote fair, responsible business practices that put consumers first.

Maria Dorita Chavez, DTI Iloilo’s officer-in-charge provincial director, and Osmenio Faner, Philippine Seven Corp.’s marketing and consumer support specialist, also attended.

Republic Act No. 7394, or the Consumer Act of the Philippines, provides the broader legal context for consumer protection. Article 2 identifies consumer education and protection against deceptive and unfair sales practices among the law’s objectives.

DTI Iloilo said the activity was part of its efforts to work with businesses to keep consumers informed, protected, and treated fairly.