CHR launches MISMO online complaint portal

In response to the increasing technological demands of modern times, the Commission on Human Rights (CHR) has introduced the Management Information System Monitoring Outlet (MISMO).

The new digital platform aims to streamline the process of filing complaints and requests, making it more accessible for Filipinos to seek assistance from the CHR.

The portal is operational starting July 1, 2024, marking a significant advancement in the delivery of human rights services in the country.

The CHR MISMO was officially unveiled on May 13, 2024, during the Partners Summit as part of the Commission’s 37th founding anniversary celebration. This initiative is a critical component of the CHR’s efforts to digitalize its services.

“With the launch of CHR MISMO, we are taking a significant step forward in modernizing and digitalizing our services. This platform is designed to streamline processes and make our services more accessible to everyone, particularly to the disadvantaged and marginalized,” CHR Chairperson Richard Palpal-latoc said.

The new MISMO portal represents a transformative change in how the CHR handles complaints and requests.

Victims of human rights violations can now easily file complaints online by providing the necessary information for case assessment.

Once submitted, the system automatically forwards the complaint to the appropriate CHR offices for review and action.

Clients can also track the status and progress of their cases in real-time, ensuring transparency and accountability.

For those who might be confused about using the MISMO portal, a “Need Help?” button connects users to the Citizens’ Help and Assistance Desk (CHAD) officers, available 24/7. Client feedback forms are also available to help improve services.

The portal offers a wide range of additional services outlined in the Citizen’s Charter, including technical assistance, interview requests, accreditation for civil society organization partnerships, clearance applications, and requests for data and statistics.

The CHR has recognized the geographical challenges in the country and the often daunting nature of legal processes, which have discouraged many individuals from filing complaints in person.

With only 16 regional offices nationwide, accessing the Commission’s services has been challenging. The MISMO platform was developed to address these barriers, enhancing promptness, accessibility, and efficiency in service delivery, particularly in remote areas and for individuals unable to visit physical CHR offices.

This initiative aligns with the Quality Management System (QMS) and Anti-Red Tape Authority guidelines, ensuring the effectiveness and responsiveness of public services. The MISMO portal adopts a client-centric approach, catering specifically to vulnerable, marginalized, and disadvantaged sectors of society.

The success of this project is a testament to the dedication of CHR’s key personnel. The Commission also acknowledges Atty. Josiah Quising for his efforts and recommendations for a centralized management information system to track and monitor human rights violations. His contributions were instrumental in conceptualizing and advocating for a more accessible platform for human rights services.

As the national human rights institution, the CHR remains committed to its Constitutional mandate to protect and uphold the rights of all Filipinos. The launch of CHR MISMO is a significant step in ensuring that the Commission’s services are more accessible to those who need them most.

Check out the newest CHR MISMO web portal through this link: http://45.64.120.233/CHRMISMO/complaint/select