BREAKING STEREOTYPES FROM THE FIELD: Home Credit PH Honors Women in Field Collections

Home Credit Philippines (HCPH), the country’s leading consumer finance company, thrives on the strength of its diverse workforce.

From back-office support to customer-facing roles in both metropolitan and provincial areas, HCPH employees play a vital role in delivering accessible and innovative financial solutions that empower millions of Filipinos.

At the core of its operations is a strong commitment to diversity, equity, and inclusion (DE&I), with a workplace culture that champions gender equality and enables everyone—especially women—to thrive and lead.

With a workforce of more than 15,000 employees and a near-equal gender ratio of 51:49 female to male, HCPH ensures that opportunities for growth and leadership are available to all.

As it continues advancing gender equality in the consumer finance sector, HCPH joins the nation in celebrating National Women’s Month by recognizing the vital role women play across the organization.

This year, the company highlights the stories of women working in field collections, a role often perceived as male-dominated, to show how women are breaking barriers and excelling in dynamic, high-pressure environments.

HCPH proudly features the inspiring journeys of three exceptional women from its field collections team, whose stories reflect the strength, perseverance, and empowerment that drive Home Credit forward, proving that women can thrive in roles traditionally dominated by men.

Maria Tizon: Rising above hardships to secure a brighter future

Six years ago, Maria Tizon’s life took an unexpected turn when she lost her husband, leaving her to raise seven children on her own. Determined to provide for them, she joined HCPH as a field officer, drawn by Home Credit’s career growth opportunities and benefits. Through hard work and perseverance, she earned a promotion to field collection supervisor, allowing her to better support her family.

“The biggest reason I joined Home Credit was my children. I wanted to ensure they could finish their education, and now I have one child about to graduate with a degree in Tourism and another in third-year college taking up Civil Engineering,” she proudly shared.

The journey, however, was far from easy. Adjusting to her role as a field collector came with its challenges, but with the support of her colleagues and unwavering faith, she found the strength to push forward.

She also survived a serious accident—an experience that tested her resilience but reaffirmed her trust in God’s guidance. Despite the obstacles, Maria remained steadfast, knowing that her work played a vital role not only in helping clients fulfill their financial commitments but also in securing a better future for her family.

“For women like me, we can take on any job for the sake of our family’s future. No matter how tough things get, we must keep going. Don’t lose hope and always have faith—God will always guide us,” she said. 

Cherry Bardelas: Proving no job is beyond a woman’s capability

When Ma. Cherry Rose Bardelas applied as a field collector at the height of the pandemic, she knew she was stepping into a male-dominated role. Though hesitant at first, she saw it as an opportunity to challenge herself and grow.

“I wanted a job that would push me to be independent, flexible, and confident. Being a field collector has helped me develop strong communication skills and the ability to adapt. It has also allowed me to inspire other women to take on roles that push us beyond our comfort zones,” she shared.

One of the biggest challenges she faced was earning the trust of customers, who often assumed male collectors were more authoritative.

“Some clients don’t take female collectors seriously, but I’ve learned to be firm yet professional. I listen to their concerns, acknowledge their situation, and stand my ground,” she explained.

Over the years, Cherry sharpened her negotiation skills and learned to navigate difficult situations with patience and professionalism. For her, every successful negotiation is more than just a job well done—it is proof that women can excel in any role, regardless of traditional expectations.

“Women are strong and capable of any job. Every challenge we overcome builds our confidence and resilience. No matter the obstacles, we must stand firm because our work makes a real impact. Our strength inspires change,” she said.

Anjanette Rayos: Breaking barriers with confidence and resilience

Anjanette Rayos joined HCPH not just looking for a job but a career she could take pride in. As a field officer, she found both—a role that tested her resilience and strengthened her confidence.

“I wanted to prove to myself that I could thrive in a male-dominated role. Being a collector pushed me to develop the skills and confidence I needed,” she said.

One of the biggest challenges she encountered in the field was overcoming the fear of rejection and earning the trust of customers who initially doubted her capabilities. Some assumed she couldn’t handle the pressures of the job, but she remained focused and persistent. By building rapport and demonstrating professionalism, she gained their respect and trust.

A defining moment in her career came when she successfully resolved a difficult case with a customer who had repeatedly delayed payments. Instead of following the standard approach, Anjanette took the time to understand their situation and worked out a solution.

“When the payment was finally made, I felt a sense of accomplishment—not just for solving the issue, but for handling it with empathy and professionalism. That moment reinforced my belief that I could succeed in this role and empower others to do the same,” she shared.

Now a field supervisor, Anjanette encourages women to break barriers and trust in their abilities. “Never let society’s expectations define what you can achieve. Women are strong and capable, and we have every right to succeed in any field we choose. Believe in yourself, embrace challenges, and keep moving forward,” she concluded.

As HCPH advances its commitment to gender equality, the inspiring journeys of these women exemplify the company’s dedication to fostering an inclusive and equitable workforce. Their resilience, determination, and success reinforce that women can thrive in any role, regardless of industry norms. By providing opportunities for growth and empowerment, HCPH continues to break barriers, ensuring that women have the support they need to thrive.

To know more about the latest updates from Home Credit Philippines, visit its official website, www.homecredit.ph, or get the Home Credit App. You may also follow its official Facebook, Instagram, and TikTok accounts.

Home Credit Philippines is a financing company duly licensed and supervised by the Securities and Exchange Commission (SEC) and the Bangko Sentral ng Pilipinas (BSP).