Airline apologizes to Bacolod mayor
BACOLOD City – Cebu Pacific apologized to Bacolod City Mayor Alfredo “Albee” Benitez for the delayed Manila-Bacolod flight on July 26, 2023 due to bad weather. Benitez was among the passengers of the flight and ranted on social media about what he claimed is poor information dissemination and handling of its delayed flights. In

By Dolly Yasa

By Dolly Yasa
BACOLOD City – Cebu Pacific apologized to Bacolod City Mayor Alfredo “Albee” Benitez for the delayed Manila-Bacolod flight on July 26, 2023 due to bad weather.
Benitez was among the passengers of the flight and ranted on social media about what he claimed is poor information dissemination and handling of its delayed flights.
In a letter to Mayor Benitez signed by Lei Apostol, Cebu Pacific Vice President for Customer Service Operations, and Michael Shau, Chief Corporate Affairs Officer, explained that bad weather impacted their network performance.
The mayor posted the letter on his social media page.
“Prolonged rain showers were caused by the southwest monsoon and impacted ramp handling across Manila, and across the network, causing delays and consequential effects on our flights, and the On-Time Performance (OTP) to suffer,” Apostol and Shau said.
“While there were announcements at 8:16 p.m. and another at 8:37 p.m., to inform passengers of the delay, we note that the announcements should be improved, and we will work on this together with our ground handler,” they added.
Benitez, who attended the State of the Nation Address and the 75th National Executive Board Meeting of the League of Cities of the Philippines, cited the “poor information dissemination, uncooperative staff, airport monitors showed different departure times, and gate assignments changed several times.”
“Our carriers should be more considerate of their passengers and handling information about the flight should be of utmost priority. People left hanging is the worst,” the mayor pointed out.
As to the inconsistency in the Flight Information Display System (FIDS), Apostol and Shau further explained that two yellow FIDS are managed by CEB, while the third is managed by MIAA (Manila Airport International Authority).
“The FIDS of CEB reflects a more accurate activity, as this is connected to our network, which provides live updates on flight status. As for the remaining FIDS board with MIAA, we are pleased to let you know that MIAA has agreed to put measures to reflect parallel and accurate flight information,” Apostol and Shau said.
“We would like to thank you for your feedback and observations, so we can further improve communication and information dissemination with our passengers,” they further said in their letter to Benitez.
Article Information
Comments (0)
LEAVE A REPLY
No comments yet
Be the first to share your thoughts!
Related Articles
DENR pushes 2027 deadline for new Iloilo bulk water supply
A top official of the Department of Environment and Natural Resources said Iloilo must have a new bulk water supply operational by 2027, warning that the city’s rapid urban growth will further increase water demand in the coming years. Carlos Primo David, DENR undersecretary for integrated environmental science and head of

Treñas-Chu slams MPIW over permit delay claims
Iloilo City Mayor Raisa Treñas-Chu criticized Metro Pacific Iloilo Water on Thursday for what she described as the company’s failure to directly raise concerns about alleged delays in the processing of permits for its desalination plant project in Barangay Ingore, La Paz. “I would have appreciated it if MPIW had informed
